- Problem
- Recall reminders: front desk staff ring every patient due a six-monthly check-up, one by one.
- Who it affects
- 4 front desk staff across 4 clinics, about 600 recalls a month.
- Current workaround
- Print the recall list from the practice system each Monday and ring down it, noting answers on paper.
- Cost of pain
- About 40 hours a month of front desk time, and about 1 in 5 recalls never booked.
- Tools & data
- Practice management system, phones, paper lists.
Hours a month: 40. Hourly cost: $45.