Your brief · Still to cover: current workaround, cost of pain, tools & data.
Interviewer
What eats the most hours in your week? Describe the process, not your customers.
You:
Ordering parts. We ring or text three suppliers for every job and copy the prices into a sheet. Two office staff and six tradies, about 20 orders a week.
Interviewer
Clear. What do you do today to place each order, step by step?